Haringey Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Haringey Man and Van provides removal, collection, delivery and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or allowing work to commence.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, business or organisation that requests and pays for the services.
Services means any removal, man and van, transport, packing, loading, unloading, collection, delivery, waste removal or associated services provided by us.
Vehicle means any van or other vehicle used by us to carry out the services.
Goods means all items, belongings, furniture, equipment, boxes and other property that are handled, loaded, transported or otherwise dealt with by us as part of the services.
Waste means any items identified for disposal, clearance, recycling or transfer to a licensed waste facility.
2. Scope of Services
We provide man and van and removal style services, including but not limited to residential moves, small office moves, single item transport, multi-drop deliveries, furniture moves, and light waste clearance where lawfully permitted. The specific scope of work for each booking will be set out in our quotation or booking confirmation.
We reserve the right to refuse to carry or handle certain items including, without limitation, hazardous materials, illegal goods, live animals, perishable goods, cash or securities, and items of exceptional value such as jewellery, antiques, artwork, high-value electronics or collectibles, unless we have specifically agreed in writing to handle these items and appropriate arrangements have been made.
3. Booking Process
3.1 Enquiries and quotations
You may request a quotation by providing accurate information about the collection and delivery addresses, access details, parking restrictions, property type, number and nature of items, and any special requirements such as dismantling, packing, or additional stops.
Any quotation we provide is based on the information you supply. If the information is incomplete or inaccurate, we may adjust the price or decline to proceed with the booking.
Unless otherwise stated, quotations are estimates, not fixed prices, and may be subject to change if the actual work required differs from what was originally described.
3.2 Confirming a booking
A booking is confirmed only when we have accepted your request and issued a booking confirmation. We may request a deposit or prepayment to secure the booking. Until a booking is confirmed, we are under no obligation to reserve a time or vehicle for you.
You are responsible for checking the booking confirmation to ensure that the dates, times, addresses and required services are correct. Any errors must be notified to us as soon as possible.
3.3 Changes to bookings
If you wish to change the date, time, addresses or scope of the services, you must notify us as early as possible. Changes are subject to availability and may result in an adjusted quotation or additional charges.
Significant changes on the day of service, including unexpected additional items, poor access, or extra floors, may incur further charges based on our hourly or fixed-rate structure.
4. Pricing and Payments
4.1 Rates and charges
Our charges may be based on hourly rates, fixed prices, distance, load size, or a combination of these. Any minimum hire period, call-out fee, congestion charge, toll, parking fee or other surcharge will be stated in our quotation or booking confirmation where reasonably foreseeable.
Waiting time, extended loading or unloading times, and delays outside our control, including issues with keys, paperwork, or access, may be charged at our standard hourly rate or as otherwise agreed.
4.2 Deposits and prepayments
We may require a deposit or full prepayment to secure your booking. The amount and due date will be notified in advance. If the deposit or prepayment is not received by the specified deadline, we may cancel the booking.
4.3 Methods of payment
Accepted payment methods will be advised during the booking process. Unless otherwise agreed, payment in full is due on or before completion of the services. In some cases, we may require payment before unloading is carried out at the destination address.
4.4 Late payment
If any amount remains unpaid after the due date, we may charge interest and administration fees in accordance with applicable UK law. We also reserve the right to withhold delivery of goods until payment is received in full.
5. Cancellations and Rescheduling
5.1 Cancellation by the client
You may cancel your booking by giving us clear notice. Any cancellation must be communicated directly to us using the contact method used for booking or another agreed method of communication.
Cancellation fees may apply as follows, unless otherwise stated in your quotation or booking confirmation.
Where more than 7 days notice is given before the booked start time, any deposit may be refunded minus a reasonable administration fee.
Where between 48 hours and 7 days notice is given, we may retain part or all of the deposit to cover lost bookings and administration costs.
Where less than 48 hours notice is given, or if you fail to be present or ready at the agreed time, up to 100 percent of the quoted price may be charged to cover our costs and lost work.
5.2 Rescheduling
Requests to reschedule are subject to availability. If you request a change within the timeframes above, we may treat this as a cancellation and rebooking, and cancellation fees may apply at our discretion.
5.3 Cancellation by us
We may cancel or postpone a booking where we are unable to provide the services for reasons beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, road closures or other events of force majeure. In such cases, our liability will be limited to refunding any deposit or prepayment you have made for the affected booking, or rebooking the service at a mutually convenient time.
We may also cancel if you supply misleading information, behave abusively or unlawfully towards our staff, or fail to comply with these Terms and Conditions.
6. Client Responsibilities
You are responsible for ensuring that.
All items to be moved are properly packed, secured and labelled, unless you have arranged for us to provide packing services.
All fragile or high-value items are clearly identified and, where appropriate, individually protected.
All appliances are disconnected, defrosted and drained before transport, unless we have agreed to assist with this.
Access is safe and suitable for our staff and vehicle, including adequate parking permissions, clear walkways, and appropriate lifts or stairways.
Someone authorised is present at collection and delivery addresses to give instructions, sign any paperwork and make payment.
You remove and keep in your possession any cash, jewellery, sensitive documents and other personal valuables before we begin work, unless we have agreed specific arrangements.
If you fail to provide adequate access, parking or supervision, or if the property is not ready at the agreed time, we may charge for delays and additional work required.
7. Our Responsibilities and Service Standard
We will exercise reasonable care and skill in carrying out the services. Our staff will handle goods and property with care and will, where reasonably practicable, follow your reasonable instructions regarding the placement of items.
However, we do not guarantee that the services will be uninterrupted or free from minor delays, as traffic conditions, parking issues and other factors outside our control may affect timing.
8. Liability and Limitations
8.1 General liability
Our liability for loss of or damage to goods or property is limited as set out in this section. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence or for fraud.
8.2 Exclusions
We will not be liable for.
Loss or damage arising from your failure to pack, protect or label goods properly where we have not been contracted to provide packing services.
Loss or damage to the following items unless we have agreed in writing to handle them and appropriate insurance arrangements are in place. Cash, jewellery, watches, precious metals, stones, fine art, antiques, collectibles, important documents, deeds, electronic data, or items with an individual value higher than the total job charge.
Damage resulting from inherent defects in goods, such as weak structures, loose veneers, or pre-existing damage.
Loss or damage caused by wear and tear, gradual deterioration, moth, vermin, damp, mould or changes in temperature.
Indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or emotional distress.
8.3 Limit of liability
Where we are found liable for loss or damage to goods or property, our total liability will not exceed the lower of.
The replacement or repair cost of the item, or
The total price paid or payable for the services under the relevant booking.
8.4 Reporting damage
You must inspect your goods and property as soon as reasonably possible after completion of the services. Any loss or damage that you believe was caused by us must be reported to us in writing within a reasonable period, and in any event no later than 7 days after the service date, with supporting evidence where available.
Failure to report within this timeframe may affect our ability to investigate and may reduce or extinguish any liability we may have.
9. Insurance
We may hold appropriate insurance cover in relation to our vehicles and our public liability, as is customary for removal and man and van operations in the UK. Details may be provided upon request.
It remains your responsibility to arrange your own insurance cover for your goods in transit if you require protection beyond the limitations set out in these Terms and Conditions.
10. Parking, Access and Road Restrictions
You are responsible for arranging any parking permits or permissions required for our vehicle at both collection and delivery addresses. Any fines or penalties incurred as a result of inadequate parking arrangements or inaccurate information you provide may be added to your bill.
If our vehicle cannot park reasonably close to the property, or if there are unexpected access issues, we may charge for additional walking distance, carrying, or use of smaller shuttle vehicles if agreed.
11. Waste, Rubbish and Environmental Regulations
We comply with applicable UK waste and environmental regulations. Where we agree to remove waste or unwanted items, this will be made clear in the quotation or booking confirmation.
We will only transport waste to appropriately licensed facilities and only for categories of waste that we are permitted to carry. We will not handle hazardous, clinical or prohibited waste, including but not limited to chemicals, asbestos, gas cylinders, medical waste, paint tins with liquid content, or flammable materials.
You confirm that any waste you ask us to remove is your own lawful waste and that you have the right to dispose of it. You must not include prohibited items within general waste or mixed loads. If such items are found, we may refuse to carry them, charge additional fees for safe handling, or require you to remove them before we proceed.
Where we assist with furniture or bulky waste removals, you remain responsible for any local authority requirements and costs not covered by our quotation.
12. Delays and Force Majeure
We are not liable for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control. These may include adverse weather, accidents, vehicle breakdowns, traffic congestion, strikes, civil disturbances, road closures, police operations, or other events of force majeure.
In such cases we will make reasonable efforts to keep you informed and to complete the services as soon as reasonably possible, but we will not be liable for any resulting losses you may incur.
13. Complaints and Dispute Resolution
If you are unhappy with any aspect of our services, you should raise the issue with us as soon as possible so we can attempt to resolve it promptly. Please provide full details, including your booking reference, dates, addresses and a clear description of the issue.
We will investigate complaints in good faith and aim to respond within a reasonable period. Where appropriate, we may offer a remedy such as a partial refund, repair or other form of resolution, strictly without prejudice and subject to our liability limitations.
14. Data Protection and Privacy
We will use your personal information only for the purposes of managing your enquiry, providing the services, processing payments, and complying with legal obligations. Your details will be handled in accordance with applicable UK data protection laws.
We may keep records of bookings, invoices and correspondence for a reasonable period for accounting, legal and business purposes.
15. Amendments to These Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any changes will normally take effect when published or otherwise communicated.
16. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will remain in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or their subject matter.
By confirming a booking or using the services of Haringey Man and Van, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
