Haringey Man and Van Privacy Policy
This Privacy Policy explains how Haringey Man and Van collects, uses, stores and protects personal data relating to our services. It applies to all customers and prospective customers using Haringey Man and Van services in the Haringey area, whether contacting us online, by phone or in person.
Who We Are
Haringey Man and Van provides transport and moving services to domestic and business customers in the Haringey area. For the purposes of UK data protection law and the UK General Data Protection Regulation, Haringey Man and Van is the data controller in respect of the personal data described in this Privacy Policy.
Types of Data We Collect
We only collect personal data that is necessary for arranging and delivering our services. The categories of data we may collect include:
Identification and contact details, such as name, address, service addresses for collection and delivery, and communication preferences.
Communication records, such as details of enquiries, quotes, bookings, complaints and feedback you provide.
Service and booking details, such as dates and times of moves, type and size of move, access details and relevant instructions you provide.
Payment related information, such as payment confirmations and basic billing details. We do not store full card numbers or security codes when third party payment processors are used.
Technical information, such as basic device and browser information and logs generated when you visit our website, to ensure security and performance.
How We Collect Personal Data
We may collect personal data in the following ways:
Directly from you when you contact us to request a quote, make a booking, provide instructions, ask a question or give feedback.
When you use our website or online forms to submit an enquiry or booking request.
During the provision of our services, when you provide additional details needed to complete the job safely and effectively.
From third parties, where you have given them authority to share information with us, for example a letting agent, landlord or business contact arranging a move on your behalf.
Lawful Bases for Processing
We only process personal data when we have a lawful basis under UK GDPR. Depending on the circumstances, we rely on the following bases:
Contract. We process your personal data to take steps at your request before entering into a contract and to perform our contract with you, for example to provide quotes, confirm bookings, carry out moves and process payments.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights. This includes managing our business operations, improving our services, ensuring the safety and security of our staff and customers and responding to general enquiries.
Legal obligation. We may process personal data where necessary to comply with legal obligations, for example record keeping, tax and accounting requirements or responding to lawful requests from public authorities.
Consent. In limited situations, such as sending certain types of marketing communications, we may rely on your consent. Where we rely on consent, you can withdraw it at any time by contacting us using the details on our website or any communication we send.
How We Use Personal Data
We use personal data for the following purposes:
To provide quotations, confirm availability and create and manage bookings for our services.
To plan and complete moves, including contacting you about access details, timing and any changes or issues.
To communicate with you about your enquiry or booking and to respond to any questions, complaints or feedback.
To process and record payments and manage our accounts and financial records.
To improve our services, including monitoring service quality and training our staff.
To maintain the security of our systems, data and vehicles and to prevent or detect fraud or misuse of our services.
To comply with legal and regulatory obligations and to establish, exercise or defend legal claims.
Sharing Personal Data and Processors
We do not sell your personal data. We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.
Service providers acting as data processors. These may include providers of booking or scheduling systems, cloud storage, email and communication tools, payment processing services and IT support. They only process your personal data on our documented instructions and are required to keep it secure and confidential.
Professional advisers. Accountants, legal advisers or insurers may receive personal data where necessary for accounting, legal, insurance or compliance purposes.
Authorities and regulators. We may disclose personal data if required to do so by law or when we believe disclosure is necessary to protect our rights, the safety of our staff or customers, or to comply with a legal process.
Other parties involved in your move. Where appropriate and with your knowledge, we may share limited contact and booking details with third parties directly involved in your move, such as building managers or agents, to arrange access and timing.
Where we use processors based outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law before any transfer takes place.
Data Retention
We keep personal data only for as long as it is reasonably necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
In general, we retain booking and billing records for a number of years after the end of the financial year in which the transaction took place, to comply with tax and accounting rules and to respond to any queries or disputes about our services.
Enquiry information that does not lead to a booking may be kept for a limited period to help us manage follow up requests, understand demand for our services and improve customer experience.
When personal data is no longer required, it will be securely deleted, anonymised or, where held in paper form, destroyed in a secure manner.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. Measures include restricting access to personal data to those staff and contractors who need it to perform their duties, using secure storage and systems and providing basic data protection awareness training.
While we take reasonable steps to protect personal data, no method of transmission or storage can be guaranteed as completely secure. You are also responsible for taking reasonable steps to protect your own information when communicating with us.
Your Data Protection Rights
Under data protection law, individuals whose personal data we process have certain rights. These rights apply to all Haringey Man and Van customers in the Haringey area, subject to specific conditions and legal exemptions.
Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with certain information about how it is used.
Right to rectification. You have the right to ask us to correct personal data that you believe is inaccurate or incomplete.
Right to erasure. In some circumstances, you may ask us to delete your personal data. This is not an absolute right and may not apply where we still need the data for legal or contractual reasons.
Right to restrict processing. You can request that we restrict the processing of your personal data in certain situations, for example while we investigate concerns you have raised about its accuracy.
Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a commonly used, machine readable format and to ask us to transmit it to another organisation where technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests in certain circumstances. You also have an absolute right to object to direct marketing.
Rights in relation to automated decision making and profiling. Haringey Man and Van does not carry out automated decision making that produces legal or similarly significant effects on individuals.
If you wish to exercise any of these rights, please contact us using the contact details published on our website or in our communications. We may need to verify your identity before responding. There is normally no fee to exercise your rights.
Complaints and Contact
If you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details made available on our website or any booking documentation.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we have used your data. We would, however, welcome the opportunity to address your concerns directly in the first instance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. The updated version will be published on our website and will apply from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
